Responsible Gaming

Responsible Gaming

It is estimated that around two million people in the US are addicted to gambling and that for as many as 20 million the habit seriously interferes with work and social life. Gambling is when an individual risks something of value in the hope of getting something of even greater value.

Responsible Gaming

Gambling addiction is the uncontrollable urge to continue gambling despite the toll it takes on one’s life. Gambling is addictive because it stimulates the brain’s reward system much like drugs or alcohol can. In fact, gambling addiction is the most common impulse control disorder worldwide.

There are many factors that can contribute to the development of gambling addiction, including desperation for money, the “high” that comes from the thrill of betting, and the intoxicating atmosphere of the gambling scene.

In the past, the psychiatric community generally regarded gambling as a compulsion rather than an addiction, i.e. a behaviour primarily motivated by an intense urge rather than physical necessity.

However, as studies revealed that gambling addiction is far more similar to alcoholism and drug addiction than originally thought, the American Psychiatric Association made the decision to officially recognize gambling as an addiction in the 5th edition of the Diagnostic and Statistical Manual of Mental Disorders (DSM) in 2013.

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How Gambling Affects The Brain

Similar to addictive substances like Meth and Cocaine, gambling addiction is associated with the release of dopamine within the brain. Addictive substances affect the brain’s reward system and release up to 10 times the normal amount of dopamine. Continuous use then causes the body to develop a tolerance, as the natural production of dopamine is inhibited and the body needs more and more of the stimulating substance in order to receive the same rush.

What is needed for a KYC?

Now, this is a very important part of the player verification in otherwise known as KYC process. This stands for Know Your Customer. The reason the casinos do this is to make sure that the player who has created the account and made the deposits and withdrawn the possible winnings, is actually the person who they state they are.

This is a good question and very easy to answer.

  1. Picture of your ID, Passport or residential card.
  2. Proof of address, what can be a Water, Gas or Electricity bill, that states your address. A landline bill or a Cable bill can also be accepted.
  3. Proof of Payment, this is proof that it has been done from the correct account, card or e-wallet.
    -Screenshot of your Neteller, Skrill or ecoPayz account
    -Picture of your Credit Card (Front and back side) So that the first 4 digits and the last 6 digits are visible, but all other numbers must be cleared out.

The term KYC is also used in reference to anti-money laundering regulations known as AML and banking regulations that oversee activities in these categories. Know your customer processes are used by banks, Insurance companies and online casinos to determine if a player is a person they claim to be or if the player is a risk player who should not play online.

This has to do also with responsible gaming but should not be confused together. But many casinos offer questionnaires that look pretty much like this!

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Is My Gambling Problematic?

If you are unsure if your, a friend’s or family member’s gambling is problematic, consider the following questions:

  • Do you avoid your daily responsibilities (work, college etc.) in order to gamble?
  • Do you use gambling as a way to avoid dealing with issues in your everyday life?
  • Do you feel lost and in despair when you run out of money to gamble with?
  • Do you often find yourself trying to win back losses?
  • Have you lied or stolen for the sole purpose of getting money to gamble or pay back debts accrued from gambling?
  • Have you ever tried to cover up how much money or time you spend on gambling?
  • Do you gamble until your gambling funds have run out, then resort to spending money that was not originally intended for gambling?

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  • Has your gambling caused you to get into debt?
  • Have you experienced criticism from others over your gambling activity?
  • Are you reluctant to use your ‘gambling money for anything other than gambling?
  • Has an interest in family, friends and hobbies dwindled due to your gambling?
  • Do you find yourself putting gambling before family and friends?
  • Do you feel the urge to gamble more after arguments, frustrations or disappointments occur?
  • Does your gambling make you feel depressed or suicidal?

The more questions that you answer ‘yes’ to, either concerning you or a friend/family member, the more likely it is that you or they have a gambling problem that requires attention.

Then it comes to the following questions that are very important.

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How Can I Restrict My Account?

To ensure you enjoy your online experience with us and stay in control of your gaming, we provide you with a range of options to assist you to gamble responsibly, as follows:

  • Deposit Limits
  • Cool Off Period
  • Self-Exclusion
  • Reality Check

Can I apply limits to my account?

The answer is YES, Yes you can! You can set at least these limits on every single casino we have listed on our website.

  • The daily deposit limits
  • The weekly deposit limit
  • The monthly deposit limits 

Reality Check

You can remind yourself how long you have been playing on the site after a specified period of time. When you activate the reality check function, after the specified time period a system message will appear informing you of the amount of time you have been playing for and the amount you have won and bet during this time. You will have the option to continue playing or to stop.

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Session limits

You can set a “timer” that will calculate how long you have been playing. Let’s say you set yourself a limit of one hour (1h) a day, then every time you log in the system will start counting down from 60 minutes, then it will either tell you or then log you out.

This depends on the Casino and the system they are using. Then there are other options such as Freezing your account or taking a Cool Off period. These can be anything from 24 hours to 3 months.

Then if you are having a feeling that your gambling is going or starting to get out of hand. Then we recommend you to Self-Exclude yourself from the Casino or Online Casinos that you are playing on.

You do not have to do this forever, but for a period of time.

You can request self-exclusion by contacting one of our trained operators via chat for the period of, remember that if you self-exclude yourself permanently it then also means Permanent. This cannot be lifted or cancelled, as this has been done by you and even though it was a mistake, it is final.

  • 1 month
  • 3 months
  • 6 months
  • Permanent

But this of course is always the last option. But we also take this very seriously, so this is the reason why we are going thru this so precisely and clearly, as we believe that the only way you will come back to read our stories and visit our casino brands, is that we are 100% honest with you and that is what we want, as you as a player is what is important to us. We are players too!

If you feel that you need help, we strongly recommend that you contact one of the following help numbers, or visit the following WEB site to get help: [email protected]

Responsible Gaming

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RESPONSIBLE PLAY: We are not responsible for losses due to gambling in casinos or betting on betting sites linked to any of our bonus offers. The player is responsible for the amount for which he wishes and can play. Don't bet or bet with money you can't afford to lose. Don't chase your losses. Players are responsible for checking the gambling laws in their country or jurisdiction, and they should do so before playing for real money at an online gaming site.
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